Consequently, customers may request a full refund within 30 days of initial sign-up and be refunded all fees paid to-date.
- Terminated accounts are not eligible for this guarantee if the termination occurred due to a violation of Terms of Service section 4;
- Refund does not apply for one-time fee services, IP’s and software licenses;
- Refund does not apply for products bought by Time4VPS resellers;
- Refund does not apply for added funds in account;
- If there is a cancellation request at the end of billing period, a refund will not be processed after service termination;
- Refunds are processed only if immediate cancellation request is received via the client area;
- Due to payment service limitations refunds can’t be processed if payment was made via Bitcoin, Paysera (Webmoney, CashU, Wire Transfer) payment services;
- After cancellation, please submit sales ticket via client area with refund request;
- Refunds are processed within 3 business days.
If a customer has any questions regarding this policy, he can contact us anytime.
Revision date: 2016-11-17